Refund policy
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at: paris-roubaix-shop@sporeo.fr. Please note that returns must be sent to the following address: 26 rue Marius Grosso, 69120 Vaulx-en-Velin, France.
If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
You can always contact us for any return-related questions at paris-roubaix-shop@sporeo.fr.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can assess the issue and resolve it.
Exceptions or Non-Returnable Items
Some types of items cannot be returned, such as custom-made products (e.g., special orders or personalized items) and personal care products (e.g., beauty products). We also do not accept returns of hazardous products, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is approved, make a separate purchase for the new item.
14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, your refund will be automatically processed to your original method of payment within 10 business days. Please remember that it may take some time for your bank or credit card company to process and display the refund.
If more than 15 business days have passed since your return was approved, please contact us at paris-roubaix-shop@sporeo.fr.
